Azure Cloud IT Support Analyst - Tier 1 FTE PERM

Overview

Azure Cloud IT Support Specialist – Tier 1 (Direct Hire). 100% onsite – Des Moines, Iowa. Salary up to $65 k plus overtime and benefits. Minimum 1 year of professional IT support experience required.

• Tier 1 Help‑Desk support – desktop, laptop, and printer troubleshooting.
• Windows, Azure, Intune, M365/O365, and Active Directory support.
• Windows 10 configuration and maintenance.
• Imaging and automation of laptops, including volume rollouts.
• Hardware and software troubleshooting.
• Ticket management using Freshdesk.
• Hybrid Active Directory – password resets, account unlocks, access management.
• Service desk ticket handling and resolution.

• Minimum 1 year of experience in a help‑desk or desktop support role.
• Proficiency in Active Directory management and troubleshooting.
• Strong knowledge of Microsoft Windows 10 and its configurations.
• Basics of hardware and software problem‑solving.
• Experience with service‑desk ticketing systems.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize tasks in a fast‑paced environment.
• Eligible to work in the United States.
• Experience with Citrix and 3rd‑party vendor software is a plus.

Competitive salary up to $65 k plus overtime, health, vision, dental, and life insurance. Eligibility for benefits for contract/temporary professionals, including 401(k) plan.

Apply via Dice or contact Carrie Danger, SVP Permanent Placement Team, Iowa Region. For confidential consideration, email your resume directly.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. 2025 Robert Half. An Equal Opportunity

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