P&C Insurance; Personal & Commercial Transformation Manager

About the Role

We help P&C carriers modernize Personal and Commercial lines operations – Und erwriting, and Claims —using domain depth, data driven process reinvention , and AI (including agentic AI).

• Diagnose current state Claims across Personal (Auto, Homeowners) and Commercial (SMB, Middle Market, Specialty) lines; identify leakage, rework, and cycle time drivers.

• R edesign target operating models and rei nvent/ reimaging end-to-end processes spanning Claims ( FNOL, coverage/causation, investigation/SIU, subrogation, litigation management, vendor orchestration, and recovery ) and Underwriting .

• AI, Data & Intelligent Workflows

• Lead design of AI/agentic AI end-to-end processes and support enablement of those solutions .

• Partner with engineering/data teams design and implement end-to-end agentic workflows (e.g., doc ingestion → policy/coverage retrieval → summarization → suggested adjudication actions) with appropriate human in the loop controls.

• Delivery & Change Leadership

• Manage end-to-end engagements (assessment → design → pilot → scale); set OKRs, roadmaps, and benefits realization.

• Lead small to mid sized teams; coach analysts/consultants and client SMEs; drive stakeholder alignment across Claims, Legal, Compliance, SIU, IT, and Finance.

• Client Growth & Thought Leadership

• Shape proposals and solution architectures; craft business cases and delivery strategy, design, and execution projects

• Build client executive relationships; contribute to industry PoVs that support Accenture’s leadership position in the Insurance Consulting industry

• Responsibilities:

• Adapt methods and procedures to solve moderately complex problems creatively.

• Align work with strategic direction set by senior management.

• Exercise judgment on solutions; seek guidance for complex issues.

• Interact primarily with supervisors, including with client and Accenture leadership.

• Develop new ideas and help turn them into go-to-market offerings.

• Define methods and procedures for new assignments with guidance.

• Manage small teams or work efforts at client sites or within Accenture.

• Work as part of a team delivering client value at the intersection of business and technology.

• Perform product management and/or product owner responsibilities in the context of consulting and technology implementations.

• Travel up to 80%.

• Basic Qualifications

• 7+ years working in management consulting or industry experience with life and annuity carriers focused on technology implementations and/or business process design.

• 5+ years identifying , leading, shaping, and selling Insurance consulting engagements.

• 5+ years working in agile delivery, with experience as a product manager or product owner

• Preferred Qualifications

• D eep functional knowledge of insurance across the value chain (e.g., underwriting, claims, operations, distribution) with the ability to connect strategy to day-to-day execution.

• P roven ability to lead end-to-end process reinvention, including redesigning workflows, roles, and decision rights to materially improve cost, cycle time, and customer outcomes.

• Experience defining and implementing target operating models that integrate business, technology, data, and AI to sustainably scale value.

• Working knowledge of AI and agentic AI applications in insurance (e.g., automation, fraud detection, decision support, predictive analytics) and the ability to translate concepts into practical use cases.

• Strong execution mindset with a track record of converting vision into actionable roadmaps, measurable outcomes, and realized business impact.

• Demonstrated leadership, communication, and collaboration skills, with the ability to build high performing teams and partner effectively across business, technology, and risk/compliance functions.

• How You’ll Grow

• A ccess to top tier training and certifications (GenAI, cloud, data, and claims systems) .

• Mentorship from senior leaders and opportunities to lead marquee P&C transformations.

• Clear advancement pathways in consulting delivery, solution architecture, or practice leadership.

• Work Model & Travel

• Hybrid client facing role with typical travel 30–50%; periods of higher travel (up to ~80%) may be…