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Incident Management Consultant; JDE, ServiceNow | HYBRID - Des Moines, IA

Job in Des Moines, Polk County, Iowa, 50307, USA
Listing for: Kaav, Inc.
Full Time, Part Time position
Listed on 2026-03-03
Job specializations:
  • IT/Tech
    Systems Analyst, IT Consultant
Job Description & How to Apply Below
Position: Incident Management Consultant (JDE, ServiceNow) | HYBRID - Des Moines, IA
Work Location: HYBRID - Des Moines, IA (2 days/week onsite).

Duration: 6 months

Responsibilities:
  • Provide support for JDE primarily in Finance module and other surrounding interfaces and peripheral systems
  • Triage andor resolve Incidents prioritize and thereafter track to closure in Service Now
  • Provide fix for issues or drive issues to resolution by escalating to respective stakeholders
  • Assist compliance team with their Audits as needed
  • Lead andor support Root Cause Analysis RCA
  • Work on bulk data update requests
  • Identify and lead problem management tickets to eliminate or Shift Left or automate
  • Documentation Standard work creation resulting in left shift
  • Process gap identification and remediation
  • Generate ideas for incident reducing automation
  • Maintain recurring issue tracker and remediation plan
  • Month end monitoring and support process status communication
  • Work from client office based out in Desmoines Iowa and serve as a liaison between IT and business users
  • Work closely with the LTIMindtree project manager and client business teams
  • Coordinate with LTIMindtree team based out in India and USA
Skills:
  • Possess good understanding of Accounts Payable Accounts receivable General Ledger Fixed Assets Project Cost Management business processes
  • Experience in oil and gas industry is preferable
  • Must have experience of leading a JDE Support project in an onsiteoffshore model
  • Must understand the JDE SDLC process test script creation and should be able to handle functional testing ICRP and UAT
  • Oracle JD Edwards Finance Consultant
Required Skills :
Oracle Applications,servicenow

Basic Qualification :

Additional Skills :
Supply Chain Security Specialist,CRM / ERP

Background Check :
No

Drug Screen :
No
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