Senior Platform Operations Manager

Job Description Job Title

Senior Platform Operations Manager

The Senior Platform Operations Manager plays a critical role within the Growth team, ensuring excellence across our email and notification programs. This role acts as the primary operations partner for the People App, translating product initiatives into scalable, testable, and reliable email, push notification and in-app messaging workflows. This individual is responsible for maintaining the operational integrity of People App’s email and notification campaign—from setup through deployment—while driving innovation in how we communicate with our audiences.

Working at the intersection of email, mobile app messaging, data operations, and vendor management, this role will oversee campaign setup, execution, monitor deliverability health, and partner with cross‑functional teams to ensure our programs deliver both user value and growth.

Hybrid 3x a week – (Des Moines, IA)

In‑office Expectations: This position is hybrid in‑office, with the ability to work remotely for up to 2 days per week.

• Oversee day‑to‑day email, SMS, push and in‑app notification campaign operations, ensuring flawless execution and timely delivery.
• Build custom app‑based user selections across push, in‑app, email lists and other connected programs for enhanced targeting.
• Scope, build, and launch People App–specific acquisition and retention campaigns, including blast and journey‑based use cases (e.g., winback, onboarding, high affinity user flows).
• Own QA workflows, including link validation, image rendering, data mapping, triggering effectiveness, journey flows, preview testing, and multi‑device checks.
• Support app developer’s local testing by working in the sandbox prior to app releases.
• Manage scheduling, batching, throttling, and send‑time logic to optimize throughput (including MPS requirements).
• Ensure proper setup of newsletters, lifecycle journeys, real‑time alerts, and triggered communications.
• Set up or review A/B testing strategies and coordinate rollout of new templates with partners.
• Monitor real‑time send statuses, error queues, and fallback handling to ensure campaigns fire as expected.
• Attend and contribute to initiative planning meetings to understand upcoming People App changes and assess downstream impact on Iterable, data flows, and messaging logic.
• Build and maintain reusable checklists and documentation for recurring processes (e.g., how to launch a push, how to launch an in‑app message, what key Iterable settings mean).

• Develop expertise in the martech stack (ESP, Big Query, Hightouch, etc.).
• Monitor platform health, integration failures, and journey errors; drive real‑time response and root‑cause investigation.
• Oversee management and advise on the data structure/design of stored fields, custom events, and profile data required for handlebar logic and personalization to support outbound People App messaging use cases.
• Support advanced capabilities including segmentation, dynamic content rendering, conditional logic, and real‑time triggers.
• Partner with engineering and data teams to troubleshoot ingestion delays, API throttling, and schema changes.
• Manage data hygiene efforts (profile suppression, churn processing, bounce cleanup, inactive segment monitoring, placeholder email management).
• Maintain platform folder structures, naming conventions, asset governance, and permission controls.
• Provide input on SDK integration gaps and risks, proactively flagging issues pertaining to user registration events, API calls, and profile creation.

• Monitor inbox placement, blocklist status, bounce codes, and sender reputation across brands and IPs.
• Partner with the deliverability consultant to identify and mitigate risks—spam traps, throttling, complaint spikes, cold IP warming, etc.
• Oversee CAN‑SPAM, CASL, GDPR, and CCPA compliance across templates, data handling, and unsubscribe processes.
• Manage domain‑level configurations (SPF, DKIM, DMARC) in partnership with Tech Ops.

• 4–6 years of experience in…