NOC Night Supervisor

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Responsible for leading a functional team that provides computer operations incident and problem resolution in a multi-platform, 24x7 data center operations environment by performing front‑line event management for all information technology business critical applications, servers, peripherals, telecommunications, the mainframe, desktops and laptops and IT computing facilities. Provides functional support for Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments.

Responsible for the identification and resolution of service‑level problems and mission‑critical tasks for complex IT systems. This role will be responsible for supporting all US‑based BHE platforms.

• Lead a functional team by providing technical leadership and directing day‑to‑day activities, departmental projects, initiatives and assignments. May direct the technical complexities of work and may direct the work of others. Provides input into team employee performance reviews. Flags performance and personnel issues for manager resolution.
• Monitors information technology and assures rapid response to alerts to support high availability and restoration of services. Applies troubleshooting and technical skills and coordinates with company work groups, internal and external technical service providers, and external business partners to resolve incidents. Ensures compliance with cyber security and operational practices. Creates work tickets to ensure proper tracking, prioritization and escalation of incidents and service requests.
• Ensures continuous, uninterrupted service by responding to and diagnosing first and second‑tier problems through troubleshooting and analysis, independently or with other . Monitors all information technology systems, networks, devices and facilities to proactively identify service impacting events. Provides front‑line responses to alerts by analyzing, diagnosing and resolving incidents utilizing knowledge base and a variety of hardware and software diagnostic/testing tools and techniques.
• Acts as the technical liaison support between other information technology groups and the technology resource center. Confers with internal and external technical support staff including vendors and carriers to work on affected hardware, software and associated peripheral devices including voice and data circuits. Utilizes technical and troubleshooting skills to work directly with cross‑organizational teams and external resources to provide resolution to incidents within service level agreements (SLAs).
• Prioritizes actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners.
• Leads the development and maintenance of processes, procedures and standards to deliver a high‑quality standard of service, including guideline documentation, training, templates and stakeholder communication for the incident management and event management processes as it pertains to the integrated computing operations center.
• कराacts as the incident manager during critical and major incidents by coordinating the execution of the information technology emergency action plan (ITEAP). Convenes and facilitates the incident team, communicates with stakeholders, documents the incidents and completes major incident reviews. Facilitates regular incident review meetings with stakeholders. Provides required incident reports and coordinates follow‑up actions.
• Facilitates continuous improvement of the major incident management process. Conducts periodic major incident drills and coordinates updates to major incident procedures.
• Participates in a weekly on‑call team rotation schedule for after‑hours support. Provides limited after‑hours support for service desk rollover calls.

• Performs any additional responsibilities이는 requested or assigned.
• Bachelor’s degree in computer science, information technology or related…