Infrastructure & Identity Systems Engineer, Des Moines, IA,

Infrastructure & Identity Systems Engineer, Des Moines, IA, US

Infrastructure & Identity Systems Engineer

The Iowa Department of Management (DOM) is seeking an experienced Infrastructure & Identity Systems Engineer with deep technical expertise in printer administration, OKTA, and OKTA Advanced Server Access (ASA). This role focuses on managing enterprise-wide installations, updates, and upgrades, while ensuring robust security protocols are maintained in the Okta environment.

Key Responsibilities:

• Lead printer administration and management across the organization.
• Manage Fairfax systems and Secure Doc functionality.
• Execute installations, updates, and system upgrades for enterprise infrastructure.
• Implement and maintain advanced system security methods and techniques.
• Create and maintain detailed documentation critical for system rewrites and ongoing operations.
• Collaborate effectively with cross-functional teams to ensure seamless workflow and communication.
• Provide on‑call support for nightly and weekend patching, upgrades, and troubleshooting.
• Independently learn and adapt to new systems, processes, and business functionality.

Required

Skills and Experience:

Candidates must demonstrate at least 8 years of experience in the following areas:

• Printer administration and management.
• Secure Doc administration.
• Basic system management processes and systems.
• Information management, file structure, and data representation.
• Advanced system security methods and techniques.
• Delivering assigned tasks with accuracy and adherence to quality standards.
• Strong verbal and written communication skills to collaborate with multiple teams.
• Attention to detail, particularly in generating documentation foundational to system rewrites.
• Working independently with minimal supervision or guidance.
• A proactive approach to learning new systems and processes.

This senior‑level position requires a highly motivated and skilled individual who thrives in a collaborative, fast‑paced environment while maintaining the ability to work autonomously. Clear and precise communication, paired with a detail‑oriented mindset, is essential for success in this role.

Skill Matrix:

• Demonstrated experience with Printer administration and management Required 8 Years
• Demonstrated experience Fairfax management Required 8 Years
• Demonstrated experience Secure Doc (Win Magic) administration Required 8 Years
• Knowledge of basic system management (troubleshooting) processes/systems Required 8 Years
• Knowledge of information management, file structure, and data representation Required 8 Years
• Knowledge of advanced system security methods and techniques (for example Crowdstrike, Defender, Manage Engine Endpoint Central) Required 8 Years
• Complete assigned task; communicate accurate and useful status updates; follow quality standards;
  Ability to work in a team environment Required 8 Years
• strong communication skills; both written and spoken Required 8 Years
• Perform on-call duties for nightly and weekend patching/upgrades/troubleshooting as needed Required 8 Years
• Attention to detail for documentation purposes Required 8 Years
• clear, strong and precise Verbal and written communication skills are needed in order to work and coordinate with multiple teams. Required 8 Years
• Work independently with little supervision or guidance. Required 8 Years
• Willingness to independently dive in and learn new systems, processes, and business functionality. Required 8 Years