Enterprise Hardware Repair Field Engineer

Key Responsibilities

• Respond to hardware repair requests on enterprise-level servers, PC and laptop computers, printers, storage sub-systems and drives and networking devices at client locations in the area.
• Installs, maintains, troubleshoots and repairs/replaces hardware components on a variety of equipment which may include enterprise servers, mainframe, networking, storage-subsystems and drives, telecommunications equipment, high-end document processing equipment, peripherals and PCs.
• Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
• Ensures a high level of customer satisfaction and takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
• Maintains professionalism in actions, demeanor and dress.

• High school diploma or GED required. Background investigation and drug screen required.
• Must have valid driver's license and reliable vehicle with appropriate insurance.
• 2+ years of experience in an enterprise field service support role providing break/fix hardware repair for a variety of vendor server, mass storage, desktop, printer, core legacy and networking devices.
• Ability to troubleshoot and repair enterprise-level software, hardware and operating system issues. Must be knowledgeable on various Microsoft operating systems and desktop applications.
• Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers. Excellent problem solving skills.
• A+, HPE, Cisco, Dell and EMC certifications are highly desired.
• Must be available for after-hours on-call rotation. Must be available for varying shifts on a rotating basis.