AD - Enterprise Architecture; Service

What You’ll Do

As a member of the Principal Enterprise Architecture team, you will be responsible for leading the development of architecture solutions and technology strategy for the Enterprise Service Now platform. This enterprise shared platform is used to advance our employee experience and digital transformation strategies. The Service Now Technology Platform Architect will actively collaborate with the Technology Platform Owner, Product Manager, and key partners to ensure Principal’s Service Now solutions are successfully designed, developed, deployed, and operated.

In addition to the development of technical architecture, you will be a beacon for employee experience, education, advanced topics research, and mentorship across the company.

You’ll have the opportunity to:

• Define platform architecture standards and ensure appropriate alignment of process and technology solutions with platform architecture guidance.
• Lead platform architecture strategies to optimize and modernize the platform technology portfolio and encourage reusability and adaptability of Principal's process and technology assets to achieve enterprise leverage.
• Influence, coach, and mentor on how to consume and apply key aspects of the platform architecture.
• Partner with business and technology leaders, including platform owners, to formulate platform architecture strategies to achieve our company’s business objectives and priorities and result in efficient and effective use of our information technology assets.
• Develop and maintain roadmaps that communicate platform architecture priorities to achieve business outcomes. Facilitate strategic architecture discussions and set short to medium-term strategic platform architecture direction.
• Identify, research, recommend and drive adoption of emerging and innovative technologies, techniques and tools that enable the business to achieve strategic platform goals and respond to future market changes.
• Assess architecture risk and impact of platform related business and technology decisions communicating implications and mitigation strategies across the organization.

We are looking for someone with:

• Bachelor’s degree or equivalent work experience
• You have 10+ years of experience in developing technology strategies and architecting solutions with a multi‑business unit organization (ideally global organization)
• You are hands‑on, and have practical expertise in the architecture and implementation of enterprise IT Service Management System technologies and vendors such as Service Now, BMC Helix, and Atlassian

Skills That Will Help You Stand Out:

One or more of the following current Service Now

Certifications:

• Certified Master Architect (CMA)
• Certified Implementation Specialist - IT Service Management (CIS‑ITSM)
• Certified Application Specialist - Customer Service Management (CAS‑CSM)
• ITIL Foundation Certification

Salary ranges below reflect targeted base salaries. Non‑sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

$141000 - $191000 / year

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short‑term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Yes

Work Environments

This role offers in‑office, hybrid (blending at least three office days in a typical workweek). You’ll work with your leader to figure out which option may align best based on several factors.

At this time, we’re not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent…