IT Operations Tech Lead - Hybrid

Job Overview

• Operations Tech Lead*
• Hybrid-Des Moines, IA*
• Technical*
• Windows 10,
• Azure
• Cherwell
• Azure Dev Ops
• Power Shell
• ITSM

The IT Operations Tech Lead addresses and resolves complex issues, strives to reduce call volume through automation and day to day systems administration.

You will work within Microsoft Active Directory & Microsoft Azure to manage desktops, operating systems, applications, files and print services. Works with IT staff, other department staff, and vendors to implement, update, configure, operate and support assigned systems.

• Serve as an expert to service desk teams, providing guidance and support on more complex problems.
• Records and tracks interactions with end-users and related activities in ITSM tool.
• Collaborates with service desk teams to identify areas where processes can be streamlined with automation.
• Maintains supported versions of business-critical desktop applications (Share File, Windows 10, Clickshare, Ivanti, Adobe etc.).
• Recommends, plans, and implements new workplace endpoint technologies.
• Researches and evaluates products to determine if they meet current or future application needs.
• Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated.
• 20% of the time you will author scope of work for small to medium sized projects.
• Create project plans, testing, implementation, and evaluation of systems
• 20% of System Administrator duties including Quality Assurance testing for software module upgrades / changes.
• Analyzes results to ensure that software performs as required.
• Assist IT Security / Engineering teams in setting up and maintaining end user devices & security applications.
• Assists with managing Azure. Administers MS Active Directory.
• This position has no supervisory responsibilities and no direct reports.

• A minimum of five (5) years’ experience in Information Technology service & support role.
• Leadership experience in solution development.

• Ability to communicate within a team, working with all project stakeholders such as business users, project managers, and business analysts while delivering solutions.
• Working knowledge of incident ticketing system, specifically Cherwell
• Familiar with Windows 10 operating system, as well as Windows Server 2008, 2012, 2016, & 2019
• Excellent customer service and communication skills, both written and verbal are critical
• Knowledge and experience with Power Shell
• Experience with Azure Dev Ops or similar development tools
• Strong working knowledge of Microsoft Office, Office 365, Active Directory and Group Policy administration
• Able to work collaboratively with others to accomplish collective goals, has the awareness to understand how their comments, body language impact those of the group
• Passionate about Helping Others :
  Striving for high customer satisfaction, making days better for our associates
• Problem Solver :
  Challenges are viewed as opportunities to grow
• Must be able to thrive in a dynamic, fast-paced, fun environment

• Hybrid - In office at least 3 days per week - Office in downtown Des Moines, IA
• Monday-Friday, 1st shift core hours

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.