Practice Manager Des Moines Peds

Job Overview

Lead day‑to‑day operations of assigned clinic location(s) to ensure proficient and quality service is delivered within all sections of the clinic, while ensuring compliance with regulations and standards.

• Effectively lead, train and develop a team of employees, including hiring, training and development.
• Promote personal growth and development among colleagues.
• Present problems in a professional manner and help coordinate inter‑departmental solutions.
• Seek and creatively implement solutions to existing and potential problems.
• Develop and maintain quality assurance programs (e.g., nursing, accounting).
• Ensure charging and reimbursement changes are integrated at every level of clinic operations.
• Assist with documentation audits.
• Partner with the Medical Director to ensure clinic success.
• Prepare, monitor and adjust the budget.
• Develop, implement and monitor clinic objectives, processes, procedures, standards, and educational programs in line with Mercy One Medical Group’s mission and philosophy.
• Collaborate with Medical Group Administration and other leaders to develop, evaluate and monitor standard processes based on best practices.
• Proactively analyze clinic operations to identify barriers or new opportunities.
• Direct the maintenance of the physical environment and equipment.
• Serve as a liaison between physicians and Medical Group Administration, promoting understanding and agreement on future goals.
• Direct, motivate and evaluate activities of clinic employees, ensuring goals and expectations are met.
• Ensure the impact of constant change is positive for employees, patients and physicians.
• Direct clinic compliance with applicable laws and regulations (OSHA, CLIA, COLA, HIPAA, Stark, etc.).
• Ensure patient concerns are addressed and appropriate timely follow‑up is performed.

Mission Statement: We, Mercy One Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those Who Are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster the right relationships to promote the common good, including the sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.

Bachelor’s degree in business, nursing, health administration or a related field required; or enrolled in a Bachelor’s degree program and actively pursuing. In limited circumstances, internal candidates’ Mercy One leadership experience may be considered in lieu of education requirements at the sole discretion of Mercy One Medical Group senior leadership.

• Experience managing colleagues in a healthcare setting.
• Experience working with physicians and advanced practice providers.
• Preferred experience working in an organization of comparable size and complexity, preferably in healthcare.
• Excellent communication skills in both verbal and written form.

Full‑time

Mid‑Senior level

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.