Medical Support Assistant

The Medical Support Assistant (MSA) serves in Health Administration within the Central Iowa VA Healthcare System. The MSA performs duties related to the receipt, intake and indexing of health and administrative information while interfacing with personal computer applications as well as numerous Vista applications.

Major duties include, but are not limited to:

* Scheduling, canceling, re-scheduling patients' appointments and/or consults;

* Entering no-show information, monitoring the electronic wait list;

* Preparing for clinic visits;

* Monitoring both inpatient and outpatient appointments for areas of responsibility;

* Ensuring encounter forms are completed in order to obtain appropriate workload credit;

* Verifying and updating demographics and insurance information;

* Processing all emergency and non-emergency transfers to other VA facilities or private hospitals;

* Performing basic eligibility, co-pays and preauthorization requirements for specific coverage;

* Reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record;

* Maintaining the confidentiality of information obtained to carry out required duties;

* Communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills;

* Making decisions based on guidelines, precedents and regulations and performing duties in such a manner that only minimal supervision is required.

Work Schedule:

Monday-Friday, 7:30am to 4:00pm

Telework:
Not Authorized

Virtual:
This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized