Bilingual Patient Access Representative - University Clinic

Bilingual Patient Access Representative I – University Clinic

Primary Health Care, Inc (PHC) is looking for a bilingual (Spanish/English) Patient Access Representative I to work at the University Clinic in Des Moines. This role involves providing exceptional customer service at the front desk, completing patient registration, managing revenue cycle processes, and supporting clinic operations.

• Serve as the first point of contact for patients, visitors, and callers, ensuring a positive experience.
• Manage the waiting area and maintain a clean reception environment.
• Register patients, collect accurate personal and insurance information, and verify coverage using Real Time Eligibility (RTE).
• Schedule and confirm appointments, monitor patient schedules, and inform patients of any changes.
• Assist patients with sliding fee program and refer to Patient Service Specialists for Medicaid and other coverage.
• Collect and process payments, manage cash box, and scan documentation into electronic health records.
• Support revenue cycle by performing insurance verification prior to visits.
• Collaborate with the Patient Care Team and contribute to quality improvement initiatives.
• Perform additional duties as assigned.

• Minimum of 1 year of experience in a healthcare, human services, or social services environment, or 2 years in a customer service role.
• Excellent customer‑service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Strong problem‑solving and critical‑thinking abilities.
• Initiative, dependability, and a team‑oriented mindset.
• Basic math skills and computer proficiency with Microsoft Office.
• Attention to detail and strong interpersonal skills with diverse individuals.

• Bilingual Spanish/English communication skills, written and verbal.
• Associate degree in a related field.
• Experience in a community health center, medical or dental clinic, or related functions.
• Experience with patient registration systems and electronic health records.
• Experience with a multi‑line telephone system and health‑insurance terminology.

• Competitive base pay range of $15.50–$23.25 per hour (pay determined by skills/experience).
• Shift differential of $5.00 per hour for qualifying shifts.
• Comprehensive benefits including PTO, 401(k) match, life & disability insurance, flexible spend & HSAs, supplemental accident & critical illness insurance, and discounted pet insurance.
• Mileage reimbursement and/or out‑of‑town travel bonus for select assignments.

• Access to training programs such as Emerging Leaders, Dental Assistant Trainee Program, and Medical Assistant Trainee Program.
• Opportunities for promotion or transfer within PHC; over 30% of open positions filled through internal advancement in the past year.

Submit your application through our careers portal. If you are invited for an interview, you will be contacted by a recruiter. PHC is an equal opportunity employer. If you have a disability or need reasonable accommodation during the application or interview process, please contact us.