Front Office Associate

Job Summary

As a Front Office Associate, you will be the first point of contact while answering phones, cheerfully greeting clients, registering and scheduling patients, collecting co‑pays, and acting as a liaison between our mental health professionals and our patients. We are committed to helping patients in our community who are experiencing personal, emotional, marital, family, or psychological problems. You will play an important part in that process by actively listening to patients’ needs and showing empathy in every interaction.

• Monday – Thursday 9:45 AM – 6:15 PM
• Friday 8:30 AM – 5:00 PM

• Interacts with all patients and visitors with warmth and professionalism.
• Answers inbound calls and makes outbound calls while responding promptly and courteously, offering accurate information or triaging as appropriate.
• Checks in patients for appointments, verifies demographic information, provides paperwork, and collects payments.
• Ensures seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
• Maintains a clean and organized front desk and waiting room space, managing patient paperwork, office supplies, and other amenities.
• Handles patient concerns and crises with empathy and patience, collaborating with site leadership to resolve as needed.
• Participates in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
• Attends mandatory meetings and trainings.
• Other duties as assigned.
• Displays strong communication and interpersonal skills, both written and verbal.
• Manages stress while navigating difficult situations and escalated patient interactions.
• Handles confidential information with discretion.

• Medical & Dental insurance.
• Paid Time Off (PTO).
• Paid Holidays – Nystrom is closed in observance of 5–7 holidays a year, and staff are not required to work.
• Opportunities for professional growth and career advancement.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses.
• 401(k) Retirement Plan with employer matching contribution.
• Supplemental insurances, such as short‑term disability, cancer insurance, and accident insurance.
• Employee Assistance Program.
• Free Term Life Insurance Policy.
• Tuition discounts with a number of schools:
  • St. Mary's University – 10% discount.
  • University of Northwestern – St. Paul – 10% discount for select programs.
  • Bethel University – $400 scholarship per term for select programs.
  • Capella University – 10% tuition discount plus additional perks.
  • Adler Graduate School – 10% tuition reduction.

• High school diploma or equivalent.
• Prior experience working in health care facilities and an interest in behavioral health preferred.
• Ability to prioritize responsibilities in a fast‑paced environment.
• Strong attention to detail.
• Positive attitude.
• Proficiency in technology and computer use, including Microsoft Office Suite.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to manage stress while navigating difficult situations and escalated patient interactions.
• Handles confidential information with discretion.

Actual compensation may be determined by various factors such as education, experience, skill set, internal equity, schedule, and/or location.

Entry level

Full‑time

Management and Manufacturing

Mental Health Care