Clinic Office Lead - East Village Clinic

Position Purpose

This position is responsible for overseeing the day‑to‑day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments, scheduling, patient registrations, and medical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.

Full time

Full Time; 40 hours/week

9.5 hours

Clinic Office Lead

Internal Medicine

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management.
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.

• Must be comfortable operating in a collaborative, shared leadership environment.
• Associate’s degree in related field required. Equivalent years of experience in related fields may be considered in lieu of Associate’s degree.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.