Branch Coordinator- (Ingersoll - Des Moines, IA

Job Duties and Responsibilities

• The Branch Coordinator will provide onsite operational support to their branch for new and existing products, services, and systems.
• Performs branch functions such as running a cash drawer, opening accounts, and assisting the onboarding of new employees.
• Responsible for day‑to‑day research and resolution of problems/issues for branch staff, including Manager and Assistant Manager.
• Works directly with the Retail Operations team to ensure the branch is performing all necessary operational/regulatory functions.
• Assist with operational and technical questions and escalates as needed.
• Assist Retail Leadership in creating, implementing, and monitoring processes and controls to mitigate risk.
• Assist with completion of compliance review, regulatory audits, and new account reviews.
• Review, approve, and process morning reports and escalates any items that need additional review.
• Assist in the onboarding of new employees to the bank. Work with the Branch Manager to provide guidance on systems, processes, and procedures to create a better new employee experience.
• Assist with the monitoring of changes and new regulatory requirements to ensure that LSBs policies and procedures are compliant.
• Monitor training reports to ensure all branch staff have required compliance training completed on time and with understanding.
• Core system expert.

• 1+ years of Retail banking or operations experience
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Ability to stay organized, track progress, maintain priorities and communicate issues and status effectively
• Excellent verbal, written and interpersonal communication skills
• Strong analytical skills and high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Self‑motivated and willing to take ownership of projects
• Team player
• Equal Opportunity Employer, including Veterans and Individuals with Disabilities.