Development and Reliability Engineering Technician

Responsibilities

• Understand the issues our customers and our teams face in the field related to products and services and parts availability
• Solve problems and improve the equipment and related digital services
• Coordinate closely with Engineering, Product Management, and Customer Care to improve customer satisfaction and experience
• Ensure and report planning and execution of support, repair, upgrade, or refurbishment activity
• Establish process documents and workflow where needed and as agreed by Engineering, the Product Team, and the Director of Customer Care
• Participate in warranty process and recommended actions involving equipment
• Coordinate closely with other functions to improve system performance, uptime, reliability, reduce costs, improve NPD performance, the handoff process, and customer experience
• Identify issues requiring resolution and potential upgrades or component improvements that improve reliability, uptime, and customer satisfaction
• Assure spare and wear parts have specified service life and are available for product launch date and for the 12‑month transition period
• Monitor OTD of parts for new mechatronic systems
• Review recommended vs. actual parts usage in transition year
• Refine recommended spare parts list and assist in setting initial inventory amounts
• Plan and report cross‑functional deliverables during the 12‑month transition period
• Provide input to RCI (Relentless Continuous Improvement) process to improve uptime, reliability, or lead to positive customer experience
• Gather information from multiple sources on the customer experience of products and service and communicate top priority to stakeholders for action and resolution
• Read service reports and advise the Product Team and Engineering Team of major issues
• Participate in customer, service team meetings, and warranty reviews
• Communicate customer feedback on parts price to Customer Care Commercial and Product Teams for review and action
• Identify and communicate troublesome parts or missed prospect‑to‑startup process steps that diminish customer satisfaction such as those that harm uptime, fail often, generate losses, or fail infrequently at large cost
• Support the Product Manager with field insight on Life‑Cycle Asset Management (LCAM), Total Cost of Ownership (TCO), and customer Economic Value Analysis (EVA)
• Support the Engineering and Procurement Team with field insight on supplier quality, delivery, and obsolescence issues
• Performs other duties as assigned by the GM who is in contact with the Director of Customer Care and/or Director of Field Services
• The role requires coordination across many departments and stakeholders. This role has no direct supervision responsibility
• The position exists to avoid loss and costs which can be $140,000 per event, with exposure to 30 such events per year. So, the scope of risk to mitigate exceeds $4M per year. The role will manage the transition of about 4 new products

• Minimum three years of experience in the areas listed above
• Knowledge of industrial food processing environment
• Direct experience in the meat industry
• Direct experience with automated and mechatronic systems
• Communication skills ranging from factory floor to executive level
• Training skills
• Strong organizational, negotiating, planning and influencing skills, verbal and written
• Attention to detail
• Follow‑through and completion skills
• Pleasant assertiveness and determination
• Critical thinking skills to interpret and use information from a variety of sources and interpret highly technical concepts
• Ability to develop, monitor, analyze, and control projects
• Good organizational skills with the ability to handle multiple tasks in a fast‑paced, high‑stress environment
• Ability to read and interpret engineering and assembly drawings
• Ability to shift style and effectively interface with co‑workers, customers, and suppliers
• Well‑structured and organized problem‑solving/root‑cause analysis skills
• Preventive and corrective action skills
• Strong reporting and presentation skills
• Ability to travel as needed

• Leadership and team‑building experience with the ability to integrate a diverse group of people to achieve objectives
• Proficien…