Customer Care Associate
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-01-12
Listing for:
The Strickland Group
Full Time, Part Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Join Our Team as a Customer Care Associate – Deliver Exceptional Support & Make an Impact!
Are you passionate about helping others, solving problems, and creating outstanding customer experiences? We’re looking for a Customer Care Associate to join our growing team! In this role, you’ll be the first point of contact for our customers, ensuring they receive the support and guidance they need while fostering strong relationships.
Why You’ll Love This Role:- 💼
Comprehensive Training – Whether you have experience or are new to customer service, we provide the tools and support to help you succeed. - ⏰
Flexible Work Schedule – Full-time or part-time opportunities with remote flexibility. - 📈
Career Growth – Clear advancement paths into customer success, account management, or leadership roles. - 💰
Competitive Compensation – Base pay plus performance-based incentives and bonuses.
- ✅ Provide friendly and efficient support to customers via phone, email, and chat.
- ✅ Assist customers with inquiries, troubleshooting, and product or service-related questions.
- ✅ Ensure a positive customer experience by resolving issues promptly and professionally.
- ✅ Track customer interactions and feedback to improve service quality.
- ✅ Collaborate with internal teams to address customer needs and enhance overall satisfaction.
- ✔
Excellent communication and interpersonal skills - ✔
Strong problem-solving and multitasking abilities - ✔
Empathetic and customer-focused mindset - ✔
Ability to work in a fast-paced environment with a positive attitude - ✔
Previous customer service experience is a plus (but not required)
- ✅
Paid training and ongoing mentorship - ✅
Health insurance and retirement plan options - ✅
Performance incentives and recognition programs - ✅
Opportunities for growth into senior support, success, or leadership roles
🚀
Ready to Make a Difference?
If you’re excited to support customers, solve problems, and be part of a dynamic team, we’d love to hear from you!
👉
Apply now and join us as a Customer Care Associate—where exceptional service meets opportunity.
Position Requirements
10+ Years
work experience
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