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Customer Service Rep Call Center / Support

Senior CSR Lead & Coach — Call Center Operations

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
A leading service company in Des Moines seeks a Senior Customer Service Representative who will be responsible for leading and coaching a team of Customer Service Agents to meet program objectives and service levels. Candidates should have at least 2 years of call center experience and a High School Diploma or GED, along with a strong ability to provide feedback and coaching.

This role includes various responsibilities like assisting Operations Supervisors and monitoring call volumes, ensuring high-quality service delivery.
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Position Requirements
10+ Years work experience
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