Call Center Coordinator

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TWC Services, Inc. is an industry leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. With more than 115 years of experience and 33 offices in the Southeast, we put our employees first and believe hiring great people makes us the best place to work.

• Act as the first escalation point for clients by answering service calls and inquiries, providing assistance in a professional manner, and dispatching service technicians.
• Client Service: answer all incoming telephone calls, maintain good client relations, and provide clear communication. Ensure all work orders contain all relevant information.
• Emailed Work Orders: enter emails received into the inbox, upload work orders into the system, and forward updates to the appropriate parties.
• Dispatching: coordinate with technicians and branch personnel to schedule work and manpower after hours and on holidays. Dispatch the appropriate technician to the appropriate service call and continuously update the dispatch board. Maintain the call schedule according to order of importance, considering location, and clear the unassigned grid at the end of its assigned time.
• Dispatch Board Maintenance: continuously update the dispatch board and maintain the call schedule, ensuring the unassigned grid is clear at the end of the assigned time.

• Previous coordinating and dispatching or inbound call‑center experience preferred.
• High School Diploma or GED.
• Availability: work 5 days a week from 9:00 a.m./10:00 a.m. to 8:00 p.m./9:00 p.m. and at least one weekend day.

• Paid holidays
• Health, dental, and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401(k) with company match and profit‑sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D, and dependent life insurance

Entry level

Full‑time

Other

Facilities Services

We are an Equal Opportunity Employer, including disability/vets. We participate in E‑Verify.

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