Team Lead, Customer Service​/HelpDesk

Job Title:

Team Lead

Location:

Com For Care  Home Care (Raleigh, NC)

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring staff provide great customer experience.
• Very involved in front desk related tasks:
• Answer phone calls politely and help with questions or concerns.
• Taking information calls.
• Assist with member check‑ins, sign‑ups, cancellations, and updating member accounts.
• Meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Provide backup support to the Club Manager and assist with team member management.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts, ensuring team members are trained on all current promotions.
• Order supplies, maintain inventory, and track reports as needed.

• Customer Service: communicate and interact with customers, coworkers, and the public in a manner that exceeds their expectations.
• Listening: actively listen, empathize, and work collaboratively to solve problems.
• Problem Solving: recognize, define, and analyze problems; encourage alternative solutions and plan resolutions.
• Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and strong work ethic.
• Excellent customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs; less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Club Manager

Full Time / Supervisor / Non‑Exempt