Stakeholder Channel Analyst Channel Manage

Job Description

Join our Employee Experience team, where, in partnership with key stakeholders in human resources, technology and other departments, we help shape the employee journey  are a multidisciplinary team committed to designing and delivering an exceptional end-to-end employee experience across human resources, technology, culture and work environment related service moments. We treat Employee Experience as a product—grounded in empathy, driven by data, and continuously improved through employee feedback.

Our mission is to ensure every employee feels supported, connected and inspired throughout their journey, enabling them to do their best work and grow with purpose.

Under Employee Experience leadership guidance, you will own the analysis, execution, and operation of internal channels and tools used daily by Wellmark employees. You will help drive continuous optimization by leveraging user research, market insights, channel economics, personas, and real-time performance metrics.

This role will collaborate with stakeholders to prioritize features, enhancements, and user needs, while building trusted partnerships across the organization to deliver seamless, impactful experiences that employees love.

You’ll be part of a team seeking to support and enhance a unified, human-centered employee experience that empowers every individual to thrive, innovate, and deliver exceptional value—while reinforcing our mission to support health and deepen the connection between our workforce and the members we serve.

This role can be filled at the Analyst or Manager level depending on work experience, skills, and demonstrated ability. We invite you to apply whether you have the minimum experience required described below or if you have much more experience!

• Prior experience from a leading consumer brand recognized by customers for experience.
• Three or more years working in an agile environment and understanding of the product lifecycle and model.
• Prior experience working with design professionals, within a design thinking process
• Prior experience managing the strategy, roadmap, and operations of consumer digital customer channels

• Bachelor's Degree or direct and applicable work experience
• Four years relevant experience including:
• Ability to contribute to data-driven business decisions
• Experience with agile business analysis, including documentation of user stories and test requirements, process documentation
• The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.
• Ability to identify approaches, risks, and mitigation strategies to meet functional user needs.
• Consulting skills required with, excellent communication, collaboration and interpersonal skills

• Bachelor's degree or direct and applicable work experience
• Minimum of 4+ years of relevant experience including experience with agile business analysis, including documentation of user stories and test requirements, as well as process documentation.
• Strong consultation, interpersonal, and relationship management skills with the ability to make decisions, influence, and solicit cooperation and consensus from key stakeholders and leadership.

• a. In collaboration with leadership, execute designated components of a multi-year roadmap for assigned channels used by employees.
• b. Analyze channel usage and interpret research, to create solutions that meet those needs. Incorporate research and feedback into analysis of channel performance data and make suggestions for improvement after specific channel features launch.
• c. Contribute to the management of investments for the assigned channels by participating in the project and operational processes, and in the identification of new features and functionality for the user.
• d. Partner effectively with Experience Design and Experience Delivery teams to ensure channel roadmap priorities align with employee experience product strategy and roadmaps.
• e. Assist in coordinating with the Business Process…