PROMISE Workforce Advisor

Position will be office-based in Des Moines, Army Post Rd, Iowa - WORKS American Job Center.

Do you want to make a difference in your career as a Workforce Advisor by PROM
oting Independence and Self-Sufficiency through Employment, Job Opportunities, and Basic Skills (PROMISE JOBS)? PROMISE JOBS is Iowa’s Temporary Assistance for Needy Families Employment & Training program designed to assist cash assistance recipients with becoming self-sufficient through participation in work ready activities.

Iowa Workforce Development is seeking applicants for a PROMISE JOBS Workforce Advisor.

As a valued member of our IowaWORKS team, you will help customers develop an individualized plan outlining activities to reach their goals and reduce their dependence on welfare support systems.

You will provide directed, supported pre-employment, and employment activities, including:

• Building supportive and trusting and supportive relationships with customers.
• Coaching and modeling with customers.
• Motivational interviewing.
• Connections to IowaWORKS partners and community resources.
• Accountability towards goal attainment.

The successful candidate in this role will collaborate with PROMISE JOBS customers to develop Family Investment Agreements (FIA) highlighting strengths and addressing challenges. You will use assessment tools to help determine suitable educational, training, and employment plans. FIA activities may include:

• Job readiness workshops.
• Group and individual job search.
• Work experience.
• Unpaid Community Services.
• HiSet study or high school completion.
• Education assessment/post-secondary education.
• Family Development and Self-Sufficiency programs.
• Monitored employment.

Maintain and manage PROMISE JOBS case records by documenting case actions, referrals, services and participation hours. Remain in regular contact with PROMISE JOBS customers to answer questions and support goal attainment. Ensure FIAs are carried out by scheduling customers for activities and monitoring attendance and participation. Coordinating and communicating with the Department of Health and Human Services referring agency and any other involved partners.

Authorize transportation and childcare allowances and initiate over payment recovery when appropriate. Assist work ready customers with completing Family Self‑Sufficiency Grant (FSSG) applications for additional funds to alleviate obstacles to obtaining and maintaining employment. Review cases for sanction when customers do not follow through with their chosen steps toward self‑sufficiency. Represent the department in all appeals related to caseloads.

• Excellent customer service skills, including demonstrated communication skills, written and verbal.
• Demonstrate professionalism, develop and maintain positive working relationships with team members, customers, employers, and community organizations.
• Interact effectively with a wide variety of individuals from different ethnic, economic, cultural, or educational backgrounds.
• Ability to build relationships with customers using a coaching, goal-oriented, and person-centered approach.
• Organize, plan, and prioritize workflow to meet deadlines for multiple tasks and reports.
• Strong presentation skills to customer groups, to provide information on IowaWORKS programs and services.
• Remain flexible to changing customer, team and agency needs and policies.

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite offices where both employers and job seeking Iowans can receive workforce assistance.

• Excellent health, dental, and…