Product Support Specialist

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As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.

Amazing Culture, Thriving Company, Terrific Opportunity.

For more information on who we are and what we do, please visit our website at

Job Summary:
The Product Support Specialist is responsible for a full range of activities which will ensure the operational effectiveness, customer service and overall excellence of the company. The primary responsibility of this position is parts, service and warranty support for the dealers and end user product installations. This position, in cooperation with our Business Development Manager will also coordinate and administer the sales activities with our dealers.

This position will work with our accounting staff to oversee and administer our inventories, payables, receivables and other reporting requirements to accurately and effectively track and analyze our business. This position will design and document workflow and make appropriate recommendations that will positively impact the organization. This position will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction.

Job Responsibilities:

• Responsible for providing Dealers with service and parts support, application support and corresponding order administration.
• Responsible for administering an effective product warranty program for Dealers including administering authorization and reimbursement of warranty repairs.
• Responsible for working with factory representatives on warranty issues including obtaining authorization and reimbursement to the Distributor of warranty dollars.
• Responsible for working with vendors to obtain product and/or service information such as price, availability and delivery schedule.
• Responsible for maintaining company records and files of appropriate transactional activities including a master file of all sold and installed units.
• Responsible to capture and retain all PDI documentation.
• Responsible to maintain internal systems and files to reflect current pricing and other relevant information.
• Responsible to provide communication and information to internal accounting departments to accurately and timely produce appropriate financial records, transactions and analysis.
• Responsible for performing and coordinating all shipping and receiving duties including container loading and unloading, packaging, manifesting and import/export coordination and contracting.
• Responsible to maintain all on-hand inventory for sale readiness including battery charging.
• Responsible, in cooperation with the Business Development Manager, for Mariotti factory container ordering to ensure appropriate product flow, inventory and order fulfillment and aligning battery and accessory ordering to match accordingly.
• Responsible for new unit prep, modification and delivery to the dealer or end user.
• Responsible for maintaining on-site and off-site equipment inventory, including tracking ROA and inventory turns.
• Responsible for developing and implementing (manual and automated) standard operating procedures: including procedures for sales, parts, warranties, etc.
• Provide assistance with the research and development of existing and prospective product lines.
• Provide assistance with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies.
• Provide assistance with the development and support the implementation of short-term and long-term business and operational plans that support business including establishing operational measurement and forecasting projections.
• Provide assistance with administering divisional and dealer performance measurement systems.
• Provide assistance in administering Dealer agreements and ensuring Dealer compliance.
• Provide assistance needed to: track and manage…