Administrative Assistant

Join Iowa Workforce Development as an Administrative Assistant 1 in our Workforce Services division, located at 1000 E Grand Ave., Des Moines, IA. This position will provide administrative support for federal and state workforce training and education programs administered by the division.

Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.

In this role, you’ll serve as the primary point of contact for all customer inquiries and complaints related to workforce service programs, providing accurate and timely responses. Communicate program overviews and procedures clearly through both verbal and written communication to employers, clients, agents, and partner organizations.

• Develop and provide recommendations on process improvement strategies and procedures to streamline and enhance customer service
• Work with other program personnel to include program coordinators, quality assurance, workforce advisors and managers to track and implement program policy and procedure
• Serve on work groups to provide recommendations on the development and implementation of web-based software that is compliant with regulations and guidance issued by U.S. Department of Labor (DOL) and or Iowa Health and Human Services (HHS)
• Monitor computer system to ensure other computer systems are working as expected
• Track and monitor timely submission of documentation from employers, clients, and other appropriate external entities
• Escalate emerging issues to leadership and recommends appropriate resolution
  • Review and process financial reimbursement requests for programs administered by IWD
  • Validate submitted financial and programmatic documentation and prepares requests for information to obtain additional documentation to ensure grant compliance
  • Responsible for processing electronic financial documentation and updating/maintaining spreadsheets, records, and documents
  • Monitors grant awardee progress toward grant goals and ensures program expenditures meet grant requirement are within grant budgets
  • Apply and interpret files, policies, and regulations for both federal and state grant compliance guidelines

Along with the core responsibilities you will use agency and non-agency computer systems to enter and look up application and program information. Keep records up to date by organizing, filing, and storing documents as required. Perform basic office tasks such as word processing, managing files and records, and assisting with forms while following standard office procedures.

Other duties as assigned.

Some travel may be required.

• Friendly, professional assistance to customers and staff—both in person and over the phone
• Communication skills - provide clear communication through written and verbal correspondence with grant awardees, agency leadership, and external stakeholders
• Collaboration - build positive working relationships with coworkers, clients, employers, and community partners
• Integrity - handle confidential information responsibly and professionally
• Organizational skills with attention to detail

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan
• Flexible Spending Accounts for medical and dependent care
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage
• Employee Assistance Programs and Discount Programs for support

to learn more about all of the amazing benefits the State of Iowa offers.

Schedule:

Full-time | Monday – Friday | 8:00 AM…