Judicial Operations Clerk; D5 Polk

The Iowa Judicial Branch, in the 5th Judicial District Polk County, seeks applicants for a Judicial Operations Clerk to perform a wide variety of clerical, secretarial, customer service and data entry functions for efficient Juvenile Court Services operations and the integrity of court records.

This position will create/process case-related documents such as letters, police complaints, restitution, orders, warrants, applications, motions, complaints, exhibits, and other official case and court-related documents. This position will provide customer service to assist Juvenile Court Services users in-person and on the phone with general requests. This position will also provide customer service and support for case information and processing for attorneys, judges, law enforcement, and other agencies.

The successful candidate will be able to learn and navigate juvenile court services record-specific computer programs and technology. The successful candidate will be a team player with the ability and desire to assist JCOs and fellow team members; have the flexibility to adapt to constantly changing situations; be highly organized, detail oriented, with excellent communication and computer skills; and the ability to maintain confidentiality.

This position may occasionally travel to other counties within the judicial district.

• Collaborative, positive professional work environment
• Opportunities to make a widespread difference in the Iowa communities
• Excellent benefits package
• Paid Holidays/Vacation/Sick Leave
• Iowa Public Employees’ Retirement System (IPERS) plan
• Employee discount program
• Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program

The pay range for this position is $21.42 - $33.86 per hour. This is a contract‑covered, FLSA non‑exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience.

Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as a Judicial Operations Clerk as summarized below.

Perform customer service, clerical, and administrative work necessary for court operations. The primary duties of this position also include maintaining the front desk, answering phones and interacting with JCS customers.

• Provide customer service by responding to inquiries from the general public, attorneys, and court employees.
• Answer phones.
• Review, process, update, and draft documents, files, orders, warrants, judgment notifications, and other materials for completeness and accuracy.
• Provide office support such as maintaining organization, equipment, and supplies.
• Other duties as assigned.

• Familiarity and understanding of court operation support, record keeping, and filing.
• Basic computer database, software, and math skills.
• Ability to secure confidential data and maintain confidentiality.
• Ability to prioritize work and meet deadlines.
  
  Verbal and written communication skills.
• Ability to answer phones and direct calls as needed.
• Attention to detail.
• Reliable transportation and the ability to travel.

The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.

This position is covered by a Collective Bargaining Agreement (CBA) with American Federation of State, County, and Municipal Employees, Iowa Council 61, AFL‑CIO (AFSCME).

This is a non‑merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the “To Apply” section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise.

The incumbent must meet the minimum requirements to qualify for the position.

• High school diploma (or high school equivalency diploma).
• One (1) year of experience in customer service.
• Education cannot be substituted for customer service experience.

May be designated to give bond per Iowa Code §602.8101.3.

• Experience with Clerical/Secretarial Duties.
• Experience securing confidential information.
• Experience with EDMS.
• Experience with JCS Case Management.