Services Administrative Secretary

Overview

The Des Moines Municipal Housing Agency (DMMHA) is seeking a customer service-oriented individual to join the team as a Housing Services Administrative Secretary
. This position, under general supervision, performs various clerical tasks of moderate difficulty and maintains several series of logs and files of an administrative nature. An employee in this position also enters, retrieves, revises, stores, and maintains data and information electronically.

8:00 a.m. to 5:00 p.m. Monday through Friday. Additional work hours may be required.

Ideal candidates will have experience providing administrative support
, knowledge of federally-funded housing programs
, and excel in customer service
.

The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:

• Residency Incentive
• Alternative Work Schedule Options
• Paid Volunteer Time-Off
• Parental Leave
• Vacation and Sick Leave Accruals
• 12 Paid Holidays
• Health/Dental/Life/LTD Insurance
• Wellness Programs and Activities
• Tuition Reimbursement and Continuing Education Programs
• Public Service Student Loan Forgiveness Benefit
• Defined Benefit Pension Plan through IPERS
• Deferred Compensation Plan matching up to 2.5%
• Voluntary Insurance Benefit Options
• Employee Discount Program

• Graduation from high school including or supplemented by courses in typing, keyboarding, word processing, and/or use of computer data entry devices
• Three years of clerical experience in a business environment or an equivalent combination in which each additional year of education can be interchanged for one year of experience
• Ability to type at 40 WPM
• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen. Ability to pass a background check.
• A minimum typing speed of 40 WPM

Completion Of Typing Test:
Please go to  to complete a free 5-minute typing test (the site defaults to a 1-minute test; you will need to change this to 5 minutes). On the site you may Personalize Results and should type in your first and last name as it appears on your application. The online typing test can be accepted if it is from this site only and witnessed by another person.

Printed results must meet the following requirements:

• Net number of words typed (Speed)
• Show that you completed a Five-minute timed test
• Your name (as on the application) and the date the exam was completed

• Name and date must be shown on the printed results from the testing website, not handwritten or added by someone. You may personalize results on the site.
• Witness signature, printed name, and a valid email address for the witness. Witness must be 18 years or older.

• If you do not have printing capabilities, email your results to human resources with your witness. The witness may reply to confirm witnessing you completing the online typing test by the exam deadline.

• You must submit exam results to the City of Des Moines Human Resources Department by the Final date to receive applications and time. Passing score is 40 net words per minute (Speed).

IN LIEU OF THE TYPING TEST
:
Applicants must currently hold a City of Des Moines Civil Service position requiring a typing speed of 40 WPM or higher OR have previously taken the online timed typing test resulting in a score of 40 WPM or higher within 1 year of the Final date to receive applications. Applicants are required to contact the City's Human Resources Department at  or by email at human resources to attach a previously submitted typing test to their current application by the Final date to receive applications.

• Maintains a variety of office records.
• Tracks Housing Assistance Payment Contracts.
• Generates a variety of logs, compiling tabular data, and inventory and complaints reports.
• Prepares and transcribes oral, written, and machine dictation of letters, newsletters, inspection letters, complaints, contracts, and memoranda.
• Composes letters of a routine nature. Types letters and documents to landlords and tenants.
• Performs varied administrative duties with respect to housing assistance programs.
• Collects program information by conducting surveys and disseminates program information both orally and in writing.
• Acts as office receptionist, greets and assists the public, answers telephones, takes complaints and routes callers to appropriate personnel.
• Opens and closes Work Orders in the computer system.
• Performs various clerical duties such as photocopying, filing, sorting mail, completing mailings, and performs other related duties as required.