Vital Records Associate

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Vital Records Associate to join our team!

We are looking for a motivated, organized, and detail-focused individual to join our fast-paced Issuance team. The successful candidate will have a proven track record of meeting strict deadlines, exercising sound judgment, and demonstrating strong decision-making ability. Excellent customer service skills are essential.

This position is responsible for delivering customer service to individuals eligible to receive vital records in Iowa. The role involves answering customer calls, reviewing and processing application orders, and supporting fellow Administrative Support Assistant I team members.

• Answer customer service calls to verify identification and accept certified copy orders
• Input accurate data entry into multiple vital records systems
• Review and enter/reject certified copy orders received by mail
• Review all completed applications; close orders in IVES or UPS orders in Vital Chek; prepare all applications for mailing, including printing receipts for orders and mailing cover letter sheets.
• Verify records processed and close orders in IVES or Vital Chek, and mail correct documents to customers
• Process summary of fee audit reportings
• Review certified copy orders in IVES received from county recorders offices. Print applications and log orders accordingly
• Verify entitlement for all vital record orders accepted for processing
• Operate a PC efficiently to use IVES and Vital Chek application systems

• Experience working with diverse populations in a team environment
• Ability to respond to a high volume of inquiries while prioritizing clerical work
• Self-motivated, quick learner with proficiency in vital records and entitlement requirements
• Strong attendance record and punctuality
• Demonstrated integrity, confidentiality, and strong work ethic

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits .

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Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer. HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women UNI?? persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1‑800‑735‑2942 TDD).

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment…