Business Process Improvement Manager

Overview

We’re supporting a private equity-backed financial services organisation as they build out their Business Transformation capability. This is a greenfield Process Excellence leadership role where you’ll shape how process improvement is delivered across the business.

• Greenfield opportunity to build a best-in-class Process Excellence capability
• PE-backed business investing heavily in transformation
• Direct exposure to senior leadership and real influence
• Ambitious growth plans with the business expected to double through M&A
• Potential future management equity participation

You’ll lead process improvement across Group Functions whilst working within the Transformation team, you’ll focus on identifying inefficiencies, redesigning processes, and ensuring improvements are embedded through systems, data and automation.

You’ll also lead and coach a team of 3 Process Business Analysts
, helping build a high-performing process excellence capability.

• Leading end-to-end process optimisation initiatives
• Using Lean Six Sigma methodologies (value stream mapping, root cause analysis etc.) to diagnose issues
• Facilitating process mapping workshops and defining future-state operating models
• Translating process improvements into systems enablement and automation opportunities
• Working closely with technology teams to implement workflow and system improvements
• Coaching and developing a team of 3 Process BAs (Green Belt level)
• Ensuring initiatives deliver measurable benefits (capacity creation, cost reduction, risk reduction)

• Strong experience delivering process improvement / operational excellence programmes in complex organisations
• Lean Six Sigma Black Belt (or equivalent practical experience)
• Experience translating process change into technology-enabled solutions
• Strong facilitation and stakeholder management skills
• Experience leading or mentoring process analysts / CI practitioners
• Financial services or regulated industry experience preferred

This role will suit someone who enjoys hands-on transformation work
, thrives in fast-paced environments
, and wants the opportunity to build and shape a process excellence capability from the ground up
.