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Technical Support

Senior SaaS Support Engineer

Job in Derry, County Derry, BT47, Northern Ireland, UK
Listing for: Learning Pool
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading e-learning company based in Derry is seeking a Customer Support Specialist to deliver exceptional service to its global customers. The successful candidate will possess a minimum of 1 year's experience in a SaaS or cloud-based environment, with expertise in technical troubleshooting and analytical thinking. The role involves managing complex support tickets, providing efficient and friendly customer experiences, and mentoring junior team members.

If you're passionate about empowering users, apply by 5pm UK time on 7th March 2026.
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Position Requirements
10+ Years work experience
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