Reception Supervisor

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson's on the River Restaurant, Coppin's Bar and secure car parking.

• Employee of the Month / Employee of the Year
• Staff Rates – Accommodation / Rooms – Food & Beverage Discounts throughout Hilton Hotels
• Staff Training
• Round of Appaulse Reward Incentive
• AXA Insurance Discounts
• Company Group Pension
• Reward & Recognition incentives from Head of Department
• Free staff meals while on shift
• Complementary use of hotel Leisure facilities

• 1 year previous front office and reservations systems exposure
• 1 year of experience providing strong guest relations including check ins/check-outs, bill preparation and processing and complaint handling.
• Have strong computer skills
• Excellent organisational skills
• The ability to plan, prioritise and build rapport with others
• Enjoys working as part of a team
• Ambitious and hard working

• Oversee reception staff, schedule shifts, delegate duties, and ensure the team delivers excellent front-of-house service.
• Train new receptionists, provide ongoing coaching, and monitor performance.
• Handle escalated guest/client queries and complaints professionally and efficiently.
• Ensure reception desk procedures (check-ins, check-outs, visitor logs, phone/email responses) are followed accurately.
• Maintain records, prepare reports, and support with bookings, correspondence, and data entry.
• Uphold company policies, health & safety standards, and security protocols (e.g., visitor sign-in, key management).
• Act as the link between reception staff, management, and other departments.
• Address day-to-day operational issues quickly and effectively.

• A pleasant, welcoming working environment
• A small team where each member is valued, and their individual attributes developed and encouraged
• Training
• Opportunities for your personal development within the Hotel Group Brand Portfolio

At The City Hotel Derry we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.