Customer Operations Co-ordinator

Customer Operations Co-ordinator

The Operations Control Centre (OCC) within  is one of the busiest areas to work within the company.

It’s open 24 hours a day, 7 days a week, 365 days of the year!

This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride.

If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our Operations Control Centre is the place you want to be!

Join us! As we’re looking to hire an Customer Operations Co-ordinator to join our Customer Operations Team.

Reporting to the  Airline Customer Operations Duty Manager, the  Airline Customer Operations Co-ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. You will effectively implement the company welfare policy in accordance with EU regulations & ’s standards and will strive to effectively manage airline disruption.

This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour)
** Please note this position is Fixed-term for 18 months**

As our Customer Operations Co-ordinator, you'll have access to a wide range of benefits including:

• Colleague discounts on Jet2holidays and  flights
• Generous discretionary Profit Share Scheme
• Contributory pension scheme

At  and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.

What you'll be doing:

• You will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems.
• Be responsible for communicating and managing disruption across the  network and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken
• You will also be responsible for the accurate reporting and logging of all incidents actions

What you'll have:

• Experience with in an Airline or a Tour Operator is desirable but not essential, however, the successful candidate will be able to demonstrate effective decision-making skills and the ability to manage multiple work streams.
• Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline. This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
• Proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role

Join us as we redefine travel experiences and create memories for millions of passengers. At  and Jet2holidays, your potential has no limits. Apply today and let your career take flight!