Community Administrator

About IIRSM

The International Institute of Risk and Safety Management (IIRSM) is a UK-based professional membership organisation with a global footprint.

We help individuals and organisations around the world to feel safe, supported and empowered to identify and manage risks, protecting their environments and lives.

We aim to drive the holistic evolution of risk management in organisations, educating and protecting their people through our unique communities.

We work together – providing training, knowledge sharing and networks – to support the competence of risk and safety professionals.

The Institute is governed by Trustees as a Council. Council’s role is to act in the interests of the charity first and foremost. The Council will provide strategic oversight for the CEO and Executive team.

A future of thriving organisations, within which people feel safe, supported and empowered to identify and manage risks, protecting their environments and lives.

To drive the holistic evolution of risk management in organisations, educating and protecting their people through our unique communities.

• Honesty
  :
  We build trust through responsible actions and authentic relationships.
• Adaptable
  :
  We constantly challenge ourselves to respond and adapt quickly.
• Collaboration
  :
  We work as a community to help each other thrive.
• Approachable
  :
  We are open, helpful and accessible to all.
• Respect
  :
  We treat people with care, dignity and professionalism.

• Membership - A thriving, diverse, and growing membership where every professional feels they belong, can progress, and understands the value IIRSM brings to their career.
• Learning - Accessible, modern, and modular learning that empowers professionals to stay ahead, build confidence, and create real impact in their organisations.
• Community - A vibrant, supportive community where professionals learn from each other, celebrate achievements, and shape the future of the profession together.

This role supports the delivery of IIRSM’s strategic growth by providing high-quality administrative and customer support across membership services, networks, events, and digital platforms. The role plays a key part in ensuring a positive, consistent experience for members and stakeholders, combining responsive customer service with strong organisational and digital administration.

The role will directly support the following strategic priorities:

• Community Engagement: Proactive support to retain and re-engage members through responsive service and follow-up activity.
• Digital Enablement: First-line support for digital platforms to ensure smooth user journeys and adoption.

Membership Manager

• Act as first‑line manager of the membership inbox, providing timely, professional responses and escalating queries where appropriate.
• Provide second‑line telephone support, handling inbound customer calls and resolving or triaging enquiries.
• Proactively follow up by phone and/or email with cancelled or lapsing members to retain, re‑engage, or update member details.
• Support the membership team with processing applications and renewals during high‑volume periods.

• Provide first‑line customer support for digital platforms, including the website, learning management system, and online communities platform, supporting registration, payments, and general queries.
• Escalate complex or technical issues to the wider team where required.

• Coordinate meetings and webinars for Networks, including scheduling, attendee management, and platform administration.
• Provide cover for hosting webinars and meetings as required by the membership or product teams.
• Follow up on expressions of interest in membership, training, or other services generated through events, exhibitions, and outreach activities.
• Provid…