Administrative and Support Officer - Victim Witness Care Unit

Title: Administrative and Support Officer, VWCU

Responsible To: Administration Coordinator

Location: Witness Service, Bishop Street, Foyle, BT48 6PR

Hours of Work: 35 Hours per week Monday to Friday

Duration: Permanent

Salary: £22,932 FTE per annum

Essential Criteria:

Qualifications and

Experience:

• 5 GCSE's /O' levels / Equivalent including English and Maths grade C or above with a minimum of one years' experience in the provision of an effective administration service in an office environment

Or

Five years' experience in the provision of an effective administration service in an office environment

Skills and Experience

• Proven organisational skills in an office environment
• Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
• Experience of both internal and external stakeholder engagement
• Experience of dealing with confidential information - both verbal and written
• Experience of dealing sensitively with people in emotive situations
• Proven record of valuing accuracy and attention to detail within your work
• The post holder must be proficient in the use of Microsoft Office packages
• Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
• Experience of addressing issues arising from working with the general public
• Experience of operation in a Volunteering organisation would be advantageous
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.

Additional requirements:

• The post holder will be required to demonstrate the ability to meet the mobility requirements of the post. Victim Support NI is aware that some persons with disabilities may not be able to hold a driving license. If this is the case, please demonstrate how you can fulfil the mobility requirements for the post for which you are applying.