Salesforce Administrator

CIO Office - Web Application Development

Systems Development Specialist V - Salesforce Administrator

Position #41137

Location:

27 Hazen Dr.

Salary: $31.33/hour - $38.85/hour

See total compensation information at the bottom of announcement.

As the Salesforce administrator executes day‑to‑day configuration, user management and enhancement operations as directed by the lead Salesforce administrator. This will include translation of programming functions into information systems solutions to achieve statewide objectives related to the Salesforce platform. Develop solutions to monitor environments and automate processes.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Education/

Experience:

Equivalent combination of 8.5 years of education and experience after completion of high school. Education and experience must be in computer science, computer programming, systems analysis, computer networking, or related field, with at least two years of experience performing systems analysis.

License/Certification: Valid driver's license or access to transportation

• Minimum two (2) years Salesforce development experience. Salesforce Administrator experience preferred.
• Strong understanding of  best practices and functionality.
• Strong data management abilities, SQL experience preferred.
• Technical knowledge of Salesforce Lightning.
• Technical knowledge and understanding of relational database design.
• Ability to communicate effectively with various departments and division representatives.
• Ability to reduce problems to basic details.
• Ability to establish and maintain effective working relationships with customers, superiors, associates and with representatives from other state departments.

None

In‑Band Advancement Available:
No criteria

Broad Group Level Advancement Available:
No criteria

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

• Provide administration support of internal and external customer‑facing Salesforce environments, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
• Promote solutions through the Salesforce environments as required by development and administrative teams.
• Serve as technical expert on Salesforce in developing specifications, process flows, application design, reusable components, application configuration and testing.
• Analyze and prepare impact assessments of new requirements and system updates on all upstream and downstream applications, systems and processes.
• Work within a team of internal and external Salesforce developers, architects, and project managers to deliver innovative solutions and plan for short‑ and long‑term development and maintenance of the State’s Salesforce infrastructure.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.
• Maintain an understanding of the  platform and technical components, including technical data model, integration between components and impacts of process and technical designs with upstream and downstream processes.
• Follow defined coding standards and participate in code reviews during projects to ensure quality and appropriate design patterns are…