Service & Sales Engineer

Position: Service & Sales Engineer (Permanent)
Service & Sales Engineer

Derby DE21

£45,000-£50,000

This is a well-established international manufacturing business with a history spanning several decades. The company designs, engineers, and supplies high-quality equipment and systems to customers across a wide range of industries

An exciting opportunity for an experienced and innovative person to support sales, service and regional customer needs. This business is a long‑established machinery manufacturer with a global footprint, known for high‑quality products across a broad range of industries

Description of the role:

Understanding customer needs and aligning product offerings with their requirements
Providing technical expertise and guidance to customers throughout the sales process
Conducting product demonstrations and delivering presentations to showcase the value of solutions
Collaborating with the sales team to identify and qualify sales opportunities
Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty
Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations
Study customer needs, pain points and business challenges and create a customised sales proposal
Conduct product demonstrations to showcase key features and functionalities and address technical questions
Provide pre-sales support by answering technical enquiries and participating in sales meetings
Liaise with the European engineering/technical team to address technical concerns or requirements
Develop and deliver technical documentation, technical specifications and product training sessions
Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions
Provide post-sales support to customers, including technical troubleshooting and customer training
Give active feedback and insights from the market to the product development and marketing team

About you:

2+ years of experience as a sales engineer or in a similar technical sales role
Strong technical background and ability to understand complex technical concepts and effectively communicate them
Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries
Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams
Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth
Ability to work independently and collaboratively within a team
Willingness to travel as required

Benefits:

Salary £45,000-£50,000
28 days + Bank Holidays (3/4 days required to be used for Christmas shut down)
Company pension contribution 10%
Company vehicle including private fuel
Company phone
Company laptop