Customer Service​/HelpDesk, Office Administrator​/ Coordinator, HelpDesk​/Support

Position: New Job
Pay: £26,000.00-£28,000.00 per year

Job Description:

Are you someone with great organisational skills, and an uncanny grasp of the geographical landscape of the UK & Ireland?

Then our brand new vacancy for a Scheduling Coordinator could very well be a fantastic fit for you!

The Role

The Scheduling Coordinator role is key to the delivery of service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service.

Shifts

42 hours per week, working 4 days per week, 11 hour days, including weekends (1 in 3 weekends on average).

Responsibilities will Include:

Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible.

Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently.

Keeping customers informed of what is happening.

Key Skills and Attributes

Good geographical knowledge with experience scheduling field visits across the UK & Ireland.

Organised with a logical approach, able to work on own initiative.

An enthusiastic and positive team player.

Good people skills with the ability to be tactful in difficult situations.

Excellent communication skills both written and verbal.

IT literate, with MS Excel and MS Word skills

About us

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPOS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service, but our biggest asset is our people and our ability to find, develop and retain the right people is at the core of what we do.

To achieve our goals, we must all share a common vision and this relies upon having committed and engaged team members, rather than just co-workers.

Job Types: Full-time, Permanent

Benefits:

Company pension

Discounted or free food

Free parking

On-site parking

Sick pay

Ability to commute/relocate:

Derby: reliably commute or plan to relocate before starting work (required)

Would you be able to commit to the shifts? (11 hours 4 days per week. 8AM earliest start, 8PM latest finish. Would include 1 in 3 weekends. The role is office-based)

Work Location:

In person