Customer Experience Advisor | S1 | Retail Banking | Branch

Santander is looking for a Customer Experience Advisor based out of Derby Branch, working 28 hours per week, on a rota‑d basis Monday to Saturday, between 8 am & 6 pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Life in a branch can be busy, varied and challenging, so we’re a close‑knit team. You’ll be totally flexible in your approach and comfortable with undertaking a broad range of activities. This role is designed for someone who thrives on variety and operates in a multi‑skilled environment.

• Act as the first point of contact for customers in the branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into the contact centre
• Build relationships and find solutions
• Develop your knowledge of services and products to help customers
• Identify new ways to improve the customer experience

• Proven ability to deliver outstanding customer service, either face‑to‑face or via telephony (Required)
• Ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above and beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities, even outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
• Right to work in the UK to commence employment with Santander

• Competitive rewards that reflect the impact you make and the value you bring
• Wellbeing support across physical, mental, social and financial pillars, including app access, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support
• Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network
• Starting salary of £24,000 plus a £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays (increases to 26 days after 5 years of service) with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental and health assessments)
• Employer pension contributions: 8 % of salary automatically, up to 12.5 % if you contribute – optional cash take‑away
• Protection for you and your family: company‑funded death‑in‑service, income protection and discounted additional life assurance and critical illness cover
• Share plans to share in Santander’s success

We are an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience for all candidates.