Customer Service Coordinator

Customer Service Coordinator - New Build Housing

Location:

Derby
Full-Time - Monday to Friday

ASAP start for a period of 3 months plus possibility of extension

We are currently recruiting for a Customer Service Coordinator to join a busy and growing new build housing team based in Derby. This is an excellent opportunity for someone with strong organisational and communication skills, ideally with experience within construction, housing, or property aftercare.

The role will focus on delivering a high-quality aftersales service, ensuring customers receive efficient support following handover of their new homes and that defects are managed through to completion.

Key Responsibilities

Act as a first point of contact for customers reporting defects post-handover
Coordinate maintenance operatives and external contractors to resolve issues efficiently
Schedule appointments and manage daily and weekly work diaries
Raise and manage work orders through internal CRM systems
Maintain accurate records including handover documents, correspondence, and defect logs
Liaise with site teams, subcontractors, and customer care management
Support 12-month defect (DLP) inspections and completion of associated works
Keep customers updated throughout the defects process to ensure high satisfaction levels

Requirements

Previous experience in a customer service or coordinator role (construction or housing preferred)
Strong organisational and administrative skills
Excellent communication and telephone manner
Good working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to prioritise workload in a fast-paced environment
High attention to detail

If you are available and interested in this role then please apply with your CV.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV.

Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence