Maintenance Helpdesk Administrator

Your new company
Working as a part of an established team based at their Derby Offices. You will deliver an efficient and effective repairs and maintenance service.
Your new role

• Resolve repair requests and order the work to be carried out by either approved contractors, homeowners or partner agencies as appropriate.

• Obtaining quotes from contractors for higher value works against agreed specifications.

• Develop and maintain effective working relationships with operational teams, contractors, homeowners and partner agencies.

• Monitor progress in the completion of repair and maintenance work and liaise with contractors, homeowners and partner agencies to minimise any delays and ensure targets and KPIs are met.

• Arrange for the periodic servicing and safety checks of gas, fire and electrical installations and appliances and equipment as required.

• Arrange for fire risk assessments, asbestos surveys and legionella testing to be carried out as required.

• Deal with any complaints about the quality of work carried out and follow up with contractors.

• Support the recruitment and appraisal of new property maintenance contractors by administering the necessary documentation and databases.

What you'll need to succeed

• Demonstrable experience as an administrator.

• Basic knowledge of property maintenance. This is desirable for not essential as training will be given.

• Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.

• The ability to work on your own initiative.

• Ability to work under pressure and prioritise workload.

• Good IT skills and competency in the use of Microsoft Excel and Word.

• Good organisational and administration skills.

• Good telephone manner.

• Personal commitment to equality and inclusion

What you'll get in return
This is an ongoing temp role
Start Jan 2026
Office-based
Full-time role

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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