Hotel Front Office Supervisor |Hampton Inn Hilton | Denville, NJ

Overview

What You’ll Do:

You will be at the center of the hotel's universe—the front office. You’ll have an opportunity to stretch your leadership muscles as the front desk team leader, responsible for ensuring effective collaboration and teamwork among front desk staff. You’ll also gain insight into the business side of the front office, including staffing, scheduling, and expense management as part of your development as a leader.

• In a fast-paced environment, communicate clearly and maintain a high level of professionalism.
• Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Step in to complete daily front desk tasks as needed.
• Assist the Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: cash drawer, deposits, reconciling credit cards, and submitting batches.

We’re looking for someone with a high school diploma (or equivalent) and one to three years of related experience. You should be able to contribute to a collaborative and diverse team dynamic, quickly assessing situations and creating effective resolutions. A passion for customer service is a must.

Sometimes you’ll be behind a desk, but you should also be prepared to move around—as more than half of the time you will be standing or sitting, carrying or lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. You must be able to accommodate varying schedules including nights, weekends, and holidays. In return for your flexibility, we offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of a growing hotel company.