Automotive Service Advisor

Overview

Generation Auto Group is seeking all Service Dept Staff for our new Nissan location in Denville NJ!

As a Service Advisor at Generation Auto Group, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.

The primary functions of this role, include but are not limited to:

• Customer Interaction:
  • Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
  • Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Documentation and Vehicle Inspection:
  • Write up customer s vehicle problems accurately and clearly on the repair order.
  • Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test Drive and Evaluation:
  • Test drive the customer s vehicle, if necessary, to better understand and diagnose issues.
  • Refer to the vehicle s service history to ensure a comprehensive assessment.
• Service Recommendations:
  • Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
  • Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Cost Estimate:
  • Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
  • Ensure transparency in pricing and answer any customer inquiries regarding costs.
• Communication and Coordination:
  • Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
  • Keep customers informed of the progress of their vehicle repairs throughout the day.
  • Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
  • Obtain customer authorization for all repairs
• Customer Satisfaction:
  • Address any customer concerns or questions with patience and professionalism.
  • Obtain the customer s signature on the repair order and provide them with a copy for their records.
• Closing Repair Orders:
  • Close repair orders in a timely and accurate manner, ensuring that all relevant information is documented.
• Customer Satisfaction Index (CSI), Fixed First Visit (FFV) and Follow Up:
  • Strive to maintain high levels of customer satisfaction, as measured by the Customer Satisfaction Index (CSI).
  • Aim to complete repairs correctly on the first visit to meet the Fixed First Visit (FFV) goal.
  • Aim to follow up with the customer within 24 hours of the customer picking up their vehicle.

• Punctual and reliable
• Schedule flexibility - ability to work Saturdays
• Attentive and welcoming when customers walk in the door
• Outstanding communication skills- verbal & written
• Professional appearance
• Self motivated
• Spanish speaking a plus
• Knowledge of automotive systems and repair procedures.
• Proficient in using computer software and service management systems.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Customer-focused attitude and the ability to build trust with customers.
• Willingness to continuously learn and adapt to changing technologies and industry

• Paid Time Off – Relax, refresh, and recharge
• Medical Insurance – Stay covered and healthy
• Dental Insurance – Keep your smile bright
• Vision Insurance – See life clearly
• Voluntary Life, Accident & Critical Illness Insurance – Extra protection when you need it most
• 401(k) with Employer Contribution – Invest in your future
• Paid Holidays – Enjoy well-deserved breaks
• Employee Vehicle Purchase Program – Exclusive discounts
• Perks & Discount Program – Shopping, travel, and more
• Monthly Employee Celebrations – Fun events all year long
• A/C & Heated Shop – Comfort year-round
• Paid Manufacturer Training – Learn and earn
• Company-Supplied Uniforms – We ve got you covered

Generation Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.

Our dealerships include:

• Generation Kia – Bohemia, NY
• Generation Buick GMC – Bohemia, NY
• Auto World Kia – East Meadow, NY
• Nutley Kia – Nutley, NJ

We are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.