Senior Sales Engineer

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. It inspires our company. People come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want—without friction or fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you can bring your authentic self to work.

As a Senior Sales Engineer at Ping Identity, you will merge your enthusiasm for identity management with a commitment to customer success. In collaboration with our dynamic sales team, you will engage in customer meetings, demonstrations, and proof of concepts, showcasing the business and technical benefits of our solutions. Your role is pivotal in enabling personal, team, and customer achievements through insightful and innovative solutions that meet technical and business needs.

• Deliver pre‑sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.
• Act as the go‑to technical expert on Ping Identity solutions for customers, partners, and internal teams.
• Establish enduring relationships with customers and become their trusted advisor.
• Collaborate with the sales team to deliver revenue, with emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase.
• Coordinate, throughout the sales cycle, pre‑sales efforts with a post‑sales service delivery team.
• Lead customer‑facing meetings, both through videoconferencing and in‑person, to deliver presentations, white‑boarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in‑person, and at industry events.
• Provide insightful feedback on product enhancements and customer needs to product owners.
• Mentor, both formally and informally, junior team members.
• Develop subject‑matter expert‑level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization.
• Able to travel 15% to 40% as needed.

• Bachelor’s degree in computer science or equivalent field, or 5+ years’ experience with enterprise‑level software systems in a customer‑facing role, such as pre‑sales, consulting, support, or training.
• Deep knowledge of standard identity protocols: SAML, WS‑Fed, OAuth, OIDC, and SCIM as well as experience with REST interfaces.
• Deep knowledge of technologies that underlie identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC.
• Experience with one or more modern programming languages and web technologies:
  JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java.
• Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts.
• Strong communication and customer service skills.
• Adept at linking technical capabilities to customer needs.
• Ability to work with a high level of self‑direction and/or collaboratively with team and customers.
• Knowledge of a subset of the following IAM concepts:
  Authentication / Authorization / Federation / Single Sign‑On / User Lifecycle Management / Provisioning / Governance / Workflow.
• Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.
• Familiarity with infrastructure, networking technologies, and cloud service providers.

• Installation and/or configuration of one or more IAM technologies from Ping, Okta, Auth0, Sailpoint, CA, Oracle or similar.
• Experience with several types of web application servers and operating systems:
  Windows, Mac, Red Hat, Ubuntu, Apache, Nginx, Tomcat.
• Experience with Dev Ops processes and platforms such as Git Hub, Terraform, Kubernetes, and Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform).
• Successful delivery of a SaaS‑based IAM…