Auraria Parking and Transportation Specialist – PM Shift

Who we are:

Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5,000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, Benefit Hub and outstanding retirement plan.

This position is scheduled to work:
Monday – Thursday: 1:00 p.m. to 9:30 p.m.;
Friday: 10:00 a.m. to 6:30 p.m. As a Parking and Transportation Specialist, the role performs services essential to parking management, customer transport (pick-up and delivery), parking rules and policy enforcement, field motorist assistance, customer service, vehicle traffic control and other duties necessary in support of the Parking and Transportation’s overall mission.

• Follow all relevant safety regulations and state laws governing vehicle operation and ensure passengers follow safety regulations.
• Arrange to pick up customers or groups of customers on a regular schedule at preassigned locations on campus.
• Provide persons with disabilities with assistance entering and exiting vehicles and helping them with any equipment when requested.
• Communicate with dispatchers by radio or digital device to exchange information and receive requests for passenger service.
• Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with disabilities or special needs.

• Using License Plate Recognition (LPR) equipment, review vehicles parked on campus for compliance with Auraria Campus Parking and Transportation Services regulations and policies.
• Enter and retrieve information pertaining to vehicle registration, identification, scofflaw, and parking credential status, using hand-held, in-vehicle, or in-office computers.
• Patrol an assigned area by vehicle or on foot to ensure compliance with Auraria Campus Parking and Transportation Services regulations and policies.
• Issue applicable warnings, citations, vehicle immobilization, and vehicle tows to violators when vehicles are not compliant with established regulations and policies.

• Provide front-line support to customers using pay stations, assisting with payment processing and troubleshooting issues.
• Offer vehicle assistance services, including support with tire change tools, jump starts, and other non-mechanical issues.
• Maintain a positive customer service and professionalism while transporting customers within the Campus Accessibility Shuttle.
• Manage high-stress and emotionally charged situations with calmness and professionalism, using de-escalation techniques when necessary.
• Maintain a customer-focused approach, ensuring a positive experience even during difficult interactions.

• Conduct routine checks on vehicle systems and equipment to ensure safe and proper operation.
• Perform basic vehicle maintenance tasks such as inflating tires to proper pressure levels and refueling or topping off essential fluids.
• Clean and maintain fleet vehicles by vacuuming interiors and washing and polishing exteriors.
• Maintain all assigned equipment and supplies, ensuring they are in working condition.
• Report any vehicle malfunctions or issues to the dispatcher, supervisor, or coordinator promptly.
• Maintain daily logs for equipment, recording pertinent information regularly.

• Valid unencumbered Colorado driver’s license.
• Must be at least 18 years of age.
• Experience in Microsoft Office Suite.

• Microsoft Teams experience.

• Must maintain a valid unencumbered driver’s license.
• Will be required to furnish a copy of the motor vehicle report (MVR) as part of the background check process.
• Must be able to work outdoors during varied duties, weather, and seasons.
• Must be able to lift up to 50 pounds.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. All qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status are encouraged to apply.