Auraria Operations Coordinator

Who We Are

Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5,000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link:
The Auraria Campus

Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, Benefit Hub and outstanding retirement plan. Learn more through this link:
Non-Classified Benefits Package

So, if you’re interested in a great job working alongside great people, this may be the opportunity for which you’ve been waiting for.

The Operations Coordinator plays a key operational role within the Parking & Transportation Services department. This position is responsible for overseeing day‑to‑day shift operations, supervising assigned staff, and ensuring compliance with parking regulations and customer service standards. The Operations Coordinator works collaboratively with the Assistant Director and Senior Operations Coordinator to maintain operational efficiency and support departmental processes.

• Directly supervise Parking & Transportation Specialist and student employees.
• Provide onboarding, training, and ongoing coaching to ensure staff adhere to policies and perform consistently.
• Maintain training documentation and assist staff in understanding operational procedures and service expectations.

• Manage daily shift operations, including staff scheduling, task coordination, dispatch support, ride‑alongs with drivers, scheduling, and issue resolution.
• Support staff in responding to customer inquiries, field incidents, and operational challenges.
• Provide additional support and leadership to staff during high‑traffic periods and special events, including customer service to guests, direct traffic, and troubleshooting system malfunctions and outages.

• Oversee in‑shift operations of fleet and equipment use, including completing pre‑trip and post‑trip inspections, reporting maintenance needs, and ensuring staff have necessary tools and equipment.
• Assist with minor troubleshooting of devices and vehicles as needed.

• Patrol campus to enforce parking regulations and policies and issue citations as appropriate.

• Assist with special event parking operations execution under the direction of the Assistant Director and Senior Operations Coordinator, supporting signage, staffing, customer service, and traffic control tasks.

• Support the processes related to on‑ground customer support, including but not limited to Campus Accessibility Shuttle operations, incidents and accidents, customer confrontations, assistance with vehicle issues (e.g., flat tires, jump starts), and ensure all interactions are documented appropriately.
• Collaborate with the Assistant Director for escalation and resolution of complex or unresolved issues.

• Complete assigned digital citation reconciliation and ensure timely and accurate execution under the guidance of departmental leadership.

• Valid unencumbered Colorado driver’s license.
• High School Diploma or GED.
• One (1) year of supervisory experience in operations, transportation, parking service, or a related field.
• One (1) year of experience training and coaching staff in a customer‑facing environment.
• One (1) year of operational management experience in operations, transportation, parking services, or a related field.
• One (1) year of experience with cash handling and financial accountability protocols.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Must maintain a valid unencumbered driver’s license.
• Please note that if offered employment, candidates will be required to furnish a copy of the motor vehicle…