Shuttle Driver - Aurora,

Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking shuttle drivers to join our team!

• Report to work on time and in uniform.
• Conduct shuttle pre‑trip inspection, properly complete the pre‑trip inspection form, report deficiencies, log passenger counts and accurately complete all reports/form.
• Greet each customer with a smile, provide pleasant customer service, offer assistance with luggage and be available for customer service‑related questions and issues.
• Demonstrate knowledge of the facility and airport terminals.
• Cooperate with all team members to provide the best possible service.
• Be able to answer inquiries about all rates, services and promotions.
• Utilize etiquette and professionalism during interactions with customers and in the workplace.
• Assist in the loading and unloading of customer luggage.
• Have knowledge of airport roads and terminal locations to allow for expeditious drop‑off and pick‑up.
• Implement and recognize defensive/safe driving techniques.
• Communicate effectively with other drivers and dispatchers/supervisors to ensure effective fleet operations.
• Comply with federal, state and local agency regulations in regard to the transport of passengers to/from the airport.
• Maintain a clean and orderly shuttle bus.
• Report any operational issues with customers, airport conditions, road & traffic problems.
• Be willing to perform the following job functions – valet, bus washing and facility cleanliness.
• Comply with company rules, policies and standard operating procedures/company’s handbook.
• Maintain communication with the supervisor on duty.
• Report all incidents/accidents to the supervisor on duty.

• HS diploma or five years of shuttle driving experience; must be at least 21 years of age.
• Reading:
  Average Level – Ability to read, analyze, and interpret federal, state, and local transportation regulations as well as reports and procedures.
• Communication:
  Must be able to read and speak English sufficiently (DOT Requirement).
• Math:
  Average Level – Ability to add, subtract, divide, and multiply.
• Writing:
  Average Level – Ability to write statements/reports.
• Technical Skill:
  Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage.
• Customer Service
  
  Experience:
  
  Proper greeting of customers, proper etiquette with ADA passengers, handling upset customers, promoting the company APP, benefits, and programs.
• Physical:
  Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations.
• Licenses & Endorsements:
  Must possess the appropriate license, endorsements and/or medical certification to operate a shuttle bus. Have a good driving record and excellent verbal communication skills. Must be able to work in a team environment.

Drivers work in a physically demanding environment. Lifting luggage, prolonged sitting and frequent standing are a normal part of the job. All drivers must be able to lift up to 35 pounds. Continuously requires vision, hearing and talking. Frequently requires standing, sitting, handling and foot controls. Occasionally requires fine dexterity, lifting, carrying, reaching, pushing/pulling, bending and twisting. Rarely requires kneeling and climbing.

Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. The job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Employer retains the right to change or assign other duties to this position as business indicates.