Residential Support Staff

Overview

Who We Are and Who We’re Looking For:
Safe House Denver has been around for 48 years, and we are on a mission to improve the lives of domestic violence survivors. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Residential Support Staff with organization, time management and crisis intervention skills to support our work as we prepare to serve more survivors in greater ways.

Safe House Denver promotes a culture of excellence. We prioritize and practice seven core values:
Trust, Dedication, Compassion, Collaboration, Innovation, Leadership, and Inclusion. We foster trust by being reliable, honest, consistent, direct, and transparent; we are intentional, passionate, and driven; we listen, seek to understand, and help; we encourage cooperation and shared support; we are bold and curious; we operate with integrity and ethics; we embrace diverse perspectives.

Responds to callers who access the Safe House Denver 24 hours crisis line.

• Provides emotional support, crisis intervention, and de-escalation
• Provides information and education on domestic abuse, trauma response, and coping skills
• Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
• Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
• Screens callers for shelter

Provides initial intake of new residents

• Orientates new residents to the shelter building and program
• Provides appraisal of the resident’s presenting problem
• Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
• Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
• Provides emotional support, de-escalation, and crisis intervention during the intake process
• Provides short-term individual advocacy, counseling and crisis intervention to residents
• Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
• Supports residents in developing short-term goals plans to address immediate concerns
• Provides information and education about domestic abuse, trauma response, and coping skills
• Assists residents in identifying options and achieving short-term goals
• Communicates with Primary Advocates to ensure quality services to residents
• Supports a safe and secure shelter space
• Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention
• Provides house meetings as needed to support residents in resolving ongoing issues or conflicts
• Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
• Supports residents in meeting their day-to-day needs by supplying personal items, shelter supplies and food
• Maintains accurate and timely record keeping
• Responsible for appropriate charting and all necessary documentation
• Demonstrates initiative and vision for service quality, service improvement, problem prevention, and problem resolution
• Works diligently to achieve individual, team, and agency goals and objectives
• Participates with all staff to assure coordinated services both within the Shelter and across all agency programs

Required and Preferred qualifications include:

• Associate’s degree in social work or related field (Preferred) / Bachelor’s Degree
• One or more years of experience
• Crisis intervention, knowing how to engage with survivors of trauma
• Skills in crisis intervention and trauma informed work
• Strong technical aptitude with advanced proficiency in utilizing MS Office
• Ability to work in a diverse environment
• Passion for the Safe House Denver mission
• A solid understanding of how people and…