Associate Ombudsman - Client Services Analyst - Hybrid

Department Information

Position:
Associate Ombudsman – Client Services Analyst

Agency:
Office of the Colorado Child Protection Ombudsman

Location:

Denver, Colorado (Hybrid)

Reports to:

Director of Client Services

Salary: $80,000 annually

Important:
This posting will be used to fill two (2) open positions
.

The Office of the Colorado Child Protection Ombudsman (CPO) is an independent state office established in statute to provide oversight of Colorado’s child protection system. The office serves as a neutral forum for members of the public to raise concerns related to child protection services and as a source of credible, system‑level insight for state leaders. Its work focuses on how child protection systems operate in practice, where they may fall short, and what can be learned to strengthen fairness, accountability, and outcomes for children, youth, and families across Colorado.

CPO is hiring an Associate Ombudsman – Client Services Analyst to make a meaningful impact in Colorado’s child protection system. This entry‑level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system‑wide outcomes.

This is more than a job—it’s a chance to join a mission‑driven organization improving child protection systems in Colorado. As part of the CPO team, you’ll work directly with youth and families, community partners, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, children, and family‑serving systems, and public service.

As an Associate Ombudsman, you’ll serve as a vital resource to Colorado’s children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more.

• Managing a dynamic caseload – which includes client and agency communications, review/interpretation of relevant documentation and regulatory frameworks, and working through resolution based on your conclusions.
• Identifying individual and systemic strengths, opportunities for enhancement, and drafting high‑quality reports related to cases.
• Ensuring every client interaction is an opportunity to educate, inform, and connect.

To access the full job description, please .

• Education and Experience:
  • A bachelor’s degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).
  • At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.
• Core
  
  Skills:
  • Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.
  • Strong problem‑solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.
  • Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.
• Personal Attributes:
  • Composure and empathy to handle emotionally charged situations with professionalism and compassion.
  • Time management skills to independently balance a high caseload with competing priorities.
  • A proactive mindset, demonstrating initiative and accountability in all tasks.

• Advanced Expertise:
  • An advanced degree in fields such as public administration, law, social sciences, or journalism.
  • A deep understanding of Colorado’s Children’s Code (Title 19), administrative regulations, or juvenile court procedures.
• Professional
  
  Experience:
  • Direct work with diverse children, youth, or families in crises or conflict resolution.
  • Experience with Colorado’s child welfare framework, including foster care, adoption systems, or child‑placing agencies.
• Additional Strengths:
  • Bilingual skills to connect with Colorado’s diverse communities effectively.
  • Experience drafting policy briefs, systemic trend analyses, or public‑facing educational materials.

• Integrity – transparent, impartial, and consistent
• Collab…