Long-Term Care Eligibility Technician Lead

About Our Job

Long-Term Care Eligibility Technician Lead

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $25.30 and $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work from the Castro Building (1200 N Federal) 3 days per week and offsite 2 days per week. Employees must work within the state of Colorado on their off-site days.

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Family and Adult Assistance Division (FAAD) of Denver Human Services is seeking a flexible, adaptable, and detail-oriented individual to serve as a Long-Term Care Eligibility Technician Lead. In this role, you will be responsible for conducting in-depth research of and reviewing and triaging applications and cases for services provided by FAAD. We are looking for candidates with solid performance within these laws, rules, regulations, computer systems and general practices programs and a desire to make a difference in our communities in the greatest need, throughout our city.

• Be comfortable working in community; exhibit a strong desire to work with vulnerable, at-risk populations
• Process FA/MA/AF/LTC cases and lend their expertise to cases with sanctions, legal permanent residents, and/or undocumented clients
• Provide in-person same day service to clients newly applying for benefits and reauthorizing their existing benefits as needed
• Complete special projects
• Research and resolve coming-due and overdue cases appearing on the Exception Reports, work the Unresolved Flexible Appointment lists, and the RRR Received with Generated Status reports
• Work closely with community and internal customers to resolve escalations and other issues that may arise
• Troubleshooting, screening, tracking and resolving help desk tickets (including case merge tickets) in collaboration with lane leadership and internal help desk staff
• Work with a level of unpredictability from clients in need
• Show tact, compassion and comfort in working with clients in crisis
• Work with a high level of independence, productivity and quality when processing cases
• Attend de-escalation and mental health first aid trainings
• Attend quarterly group supervision and training refreshers
• Attend training with DHS

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Will have eligibility cash program knowledge and experience, preferably Adult Financial
• Will have eligibility Long-Term Care Medicaid…