Resident Assistant Overnight Supervisor

Overview

Description Position:
Resident Assistant Overnight Supervisor

Reports To:

Operations Manager & Assistant Program Director
Accountable to:
Guest/Residents/Volunteers/Resident Assistants

Employment Type:

Full-Time, Non-Exempt
Pay: $26.37 per hour + $2 shift differential

About us
:
Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs.

We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

Job Description
:
The Resident Assistant Overnight Supervisor collaborates with Resident Assistants, also serving as front-line team members in our 24-7 shelter, managing all day-to-day operations and meeting in-the-moment guest needs. The role provides on-shift support and supervision to RA staff members and collaborates with the Operations Manager in hiring, training, and professional development of RA staff. The supervisor also assists in the implementation of program objectives, helps manage facility and maintenance needs, kitchen and meal needs, other administrative tasks, and participates in the on-call rotation one week a month.

• Directs, coordinates, and monitors shelter operations to achieve program goals.
• Enforces shelter policies and procedures with consistency.
• Helps ensure proper staffing and scheduling during shifts (day, evening, overnight).
• Acts in a responsible manner within the shelter to ensure the safety of the community.
• Models professional boundaries for staff and guests.
• Ensures proper intakes, orientations, and discharges are completed for each guest according to procedure.
• Ensures shaft duties are consistently and correctly completed.
• Ability to be directive when necessary and uphold hard or unpopular decisions when necessary.
• Ability to deliver constructive feedback to staff when necessary.
• Ability to build positive relationships with internal and external stakeholders.
• Seek coverage for or provide coverage for open shifts during on-call weeks.
• Follows procedures outlined in the shelter operations manual and works with the Operations Manager to update and/or create policies and procedures for the shelter.
• Perform phone screens with potential guests and fill beds over the phone; perform intake and orient new guests; complete shift paperwork and documentation, including the shelter log.
• Conflict resolution, mediation, and de-escalation between guests; ensure the physical and psychological safety of the shelter.
• Perform basic housekeeping duties, including meal preparation and service, supervision of shelter chores, and house laundry.
• Support and provide good customer service to meal service volunteers; coordinate community activities and gatherings for guests; facilitate twice-weekly house meetings.
• Attend required…