Housing Specialist Supervisor

Overview

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Housing Specialist Supervisor supports the Housing Assistance Department (HAD) by supervising assigned Housing Specialists and ensuring proper coordination of housing subsidies for households across programs at CCH and its partners.

• Supervise Housing Specialist roles to ensure performance standards and a positive, professional experience when engaging with the Housing Assistance Department.
• Read, understand, and interpret HUD regulations for programs including PSH, MDCHC, HCV PBV, HCV, RRH, HSP, and other project-based and tenant-based subsidies.
• Track and coordinate tasks, projects, and programs within the Housing Assistance Department.
• Consult regularly with supervisor regarding training needs, operational issues, and programmatic needs.
• In collaboration with HAD leadership, recruit, hire, and train new members of the Voucher Administration Division.
• Assist and collaborate with the Program Manager to complete direct reports’ performance reviews and ensure training compliance.
• Ensure contacts are responded to in a professional, accurate, meaningful, and timely manner by Housing Specialists.
• Conduct auditing, approvals, and in-field shadowing to maintain quality standards among Housing Specialists.
• Facilitate and participate in assigned meetings.
• Demonstrate competency in HMIS, Emphasys/Elite, Hub Spot, Microsoft Teams, and other tools used by the HAD.
• Act as a consultant for Housing Specialists to address complex case needs and coordinate with other resources to resolve matters.
• Audit and approve documentation and support management of waitlists.
• Outreach and engage program participants who are chronically homeless and disabled within the Denver Metro area as part of Voucher Administration.
• Assist participants with subsidy applications and certifications; conduct or assist with housing searches, orientations, inspections, lease-ups, re-certifications, and move-in inspections.
• Collaborate with Coalition programs and outside service providers to coordinate care for households.
• Develop and maintain positive relationships with local property owners and landlords; respond to escalated landlord concerns in coordination with appropriate parties.
• Network with community agencies for coordination and development of services, including attending community meetings and presenting to interested agencies.
• Provide education for HAD staff, the Coalition, and partners.
• Maintain a harm-reduction and trauma-informed work environment that respects others, values inclusiveness, and fosters teamwork.
• Perform other duties as assigned.

• Bachelor’s degree in a social service-related field preferred; 2–4 years of experience in human services or homeless services may be substituted for education.
• Prior experience with HUD regulations and/or subsidized housing programs preferred.
• Prior experience working with people who are experiencing homelessness or…